Customer Service Representative Job at System One, Madison Heights, MI

clRNVkloanNpRzB0SitRbWNrcVo1THFV
  • System One
  • Madison Heights, MI

Job Description

Job Title:  Customer Service Representative

Location: Madison Heights, MI

Shift: 8-5 M-F  Must be Able to Work: 3 Days in the Office (Monday-Tuesday- Wednesday) and 2 days WFH (Thursday and Friday)

Type: Contract





Must Haves:
  • Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
  • Minimal education required for the position: High School Diploma
  • Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales
  • Customer facing operations (i.e. Customer Service, Sales)
  • Order to cash process knowledge
  • Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
  • Supply Chain understanding
Responsibilities:
  • Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
  • Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
  • Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer’s trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
  • Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
  • Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
  • Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
  • Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
  • Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer’s experience.
  • Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI’s, performance management systems and reports to improve personal performance.
  • Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
  • Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
  • Compliance: Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements.

Ref: #558-Scientific

Job Tags

Contract work, Work experience placement, Shift work,

Similar Jobs

Aflac, Incorporated

Clinician Reviewer Job at Aflac, Incorporated

Salary Range: $80,000 - $90,000 Job Posting End Date: March 26th 2025 Weve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...

Care New England

Payer Credentialing Specialist Job at Care New England

 ...Performs the necessary follow-up to confirm physician provider numbers have been assigned by payers and are logged into the Morrisey credentialing system. Responsible for maintaining physician payer application records and training new staff on payer application process.... 

Alexandria Technical & Community College

Admissions Representative & Recruiter -- MnSCU Academic Professional 2 | Alexandria Technical & Community College Job at Alexandria Technical & Community College

MAPE UNCLASSIFIED JOB POSTINGPOSITION:Admissions Representative Recruiter (PCN 01095854)CLASSIFICATION:MnSCU Academic Professional 2 (1132 ? College Admissions)STARTING DATE:Approximately April 7, 2025APPOINTMENT: Full Time, UnlimitedSALARY RANGE: $25.29 ? $36.71/hour... 

Dungarvin

Mental Health Specialist II - Acute Behavioral Services Job at Dungarvin

 ...move WITH your job wherever life takes you! Job Description ABOUT THE PROGRAM: Mental Health Specialist II (MHS2) work in our Acute Behavioral Services (ABS) programs. These are highly specialized programs in which we serve individuals with intensive, interfering... 

Jimmy John's

Delivery Driver Job at Jimmy John's

 ...everything is accounted for, and hustling on our feet (while always being safe and law abiding while on the street). Drivers take home cash everyday. While not on the road, Drivers work as In shoppers and are compensated accordingly. Delivery is a customer service job,...