Clarivate is seeking a dynamic Customer Success Consultant to join our global Customer Success team! In this role, you will support our customers in the Western territory as a pre and post sales consultant, supporting the Western US academic market. The Customer Success Consultant is required to demonstrate and communicate the value of the portfolio of solutions Clarivate provides to the academic and government market. Positioned in the Research & Analytics vertical, you will be supporting tools of bibliometric nature, such as Web of Science, Journal Citation Reports, and InCites Benchmarking & Analytics. This crucial team member is specifically characterized by an ability to build a strong customer relationship and deep-dive into specific areas, products, services and domains with a true focus on needs-based solutioning. This role serves the global community when necessary and concentrates their efforts on large renewal defense and post sales activities. The ideal candidate will have the aptitude to deepen Clarivate’s entrenchment within customers’ workflow, be a trusted advisor, and have a passion for helping customers achieve their desired outcomes with our products.
About You – experience, education, skills, and accomplishments
It would be great if you also have…
What will you be doing in this role?
About the Team
The Customer Success Team in the Research & Analytics vertical supports the pre and post sales efforts of customers who subscribe to the Web of Science, Journal Citation Reports, and InCites Benchmarking & Analytics. Our main customer base include research institutions in academia, government, and the corporate markets, of all sizes. Each consultant covers a given territory within the region and works closely with sales colleagues and the product teams we support. This team has a long legacy with the company, making it a strong and supported one for new members to thrive.
Hours of Work
This is a full-time remote position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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