Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

With a unique combination of infection protection and contamination control products and services, STERIS Corporation offers customized solutions for a variety of environments. STERIS’s SPM (Sterile Processing Microsystem) Software is a surgical instrument tracking system that helps ensure the right instruments are delivered on time for their next procedure and in a fit condition for use, in addition to many other features.

As a Data Coordinator you will manage assigned data projects, perform data entry, and contribute to team and company enrichment and development. In this role you will work with other team members including the technical support team to generate the data needed for product implementation. 

This is a fully remote role.

What You'll do as a Data Coordinator

• Participate in Sales to Implementation calls for assigned projects; ensure that all data-related questions are addressed.
• Contribute in the Initial Implementation Planning Call for assigned projects. Participate in future planning calls as appropriate.
• Conduct the Data Planning Call(s) for assigned projects; ensure that detailed, clear notes are taken and loaded into Salesforce.
• Coordinate each assigned data entry project, ensuring frequent periodic communications with the customer and the SPM Project Manager, timely entry of data, complete and accurate documentation of summary statistics concerning the data entry for each project.
• Complete monthly follow-up calls with customers for duration of six months after the client begins maintaining their own count sheets.
• Discuss each project with the SPM Project Manager, the Director of Implementation Services, and/or the Sales Rep as appropriate to obtain a thorough understanding of the project.
• Prepare set details, loaners, and singles data for upload.
• Enter product and instrument information.
• Ensure all data entry adheres to SPM standards.
• Generate data upload scripts for remote projects.
• Consult with others as needed to ensure the most efficient, accurate process for data cleanups.
• Create the upload script when a database cleanup is complete.
• Perform data maintenance work in a timely fashion and according to contract terms.
• Submit suggestions for new development that would benefit SPM or SPM’s customers.
• Participate in programs such as the Customer Education Program.
• Train other teammates as appropriate to help keep everyone up to date with Data Specialist skills.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma or GED
• Minimum 2 year's related experience, to include 1 year of data entry experience and 1 year customer service experience.
• Physical location that can access high-speed internet (preferably cable modem).
• Ability to type at least 50 wpm.
• Proficient in Microsoft Excel.

Preferred:

• Bachelor's Degree preferred.
• Business to business customer service experience preferred.
• West coast time zone preferred, (PST).
• Knowledge in medical terminology preferred.

Other:

• Demonstrated analytical, problem-solving and interpersonal skills.
• Excellent written and oral communications.
• Excellent presentation skills before large and small groups.
• Excellent organizational skills and ability to work effectively with multiple priorities.
• Strong computer skills with knowledge of Microsoft Office software products.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. 

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

#LI-MM1 #LI-Remote

Pay range for this opportunity is $38,500.00 - $53,812.50. This position is eligible for bonus participation. 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits: 
STERIS Benefits

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

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