The HR Generalist is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.
About Isle Royale National Park:
Visitors' accommodations are accessible only by boat or seaplane. Rock Harbor Lodge has guest rooms with private baths, housekeeping cottages, and services include a dining room, snack bar, gift shop, dockside store, marina, rental motorboats, kayaks and canoes, guided fishing and sightseeing tours. Pristine, remote Isle Royale National Park - located in the northwest of Lake Superior and part of the U.S. state of Michigan.
Position Type: Seasonal
Season Dates: End of May - End of September
Housing: Employee housing is available
Employee Relations and Workforce Engagement:
• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources. Prepare relevant documentation using investigation guidelines.
• Design and implement employee engagement strategies that enhance morale, promote inclusivity, and support a collaborative workplace.
• Ensure the completion of Onboarding, File Compliance, and Training Programs (Customer Service Basics, Sexual Harassment, ServSafe)
• Prepare for and conduct employee orientations. Ensure all employees receive an orientation and sign off on all required documents/policies.
• Track training for compliance purposes
• Answer employee questions pertaining to systems such as MyPay, Kronos, MyWorkLife, etc. Assist with troubleshooting when necessary.
• I-9 completion and compliance
• Lead the on-boarding of international hires on J1 visas and maintain compliance of documentation, process and I9 processing
• Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
Housing Coordination:
• Ensure rooms are move-in ready and photo documented prior to arrivals and properly cleaned and inspected upon exit.
• Manage the allocation of housing assignments, ensuring efficient use of available space.
• Coordinate move-in and move-out processes, providing assistance and support to residents or guests.
• Manage monthly room inspections checking for safety, health risks and cleanliness.
• Address housing-related concerns, facilitate conflict resolution, and liaise with maintenance staff for timely issue resolution.
• Manage employee guest visitor requests and approvals.
• Maintain cleanliness and upkeep of employee housing facilities by partnering with the maintenance department and management.
• Prepare employee housing for winter shut down and reopening in the spring.
Activity Planning:
• Develop and implement a diverse range of engaging activities and events for residents.
• Collaborate with community members to gather feedback and preferences for activity planning.
Communication and Promotion:
• Maintain clear and open communication with residents regarding housing information, policies, upcoming activities, and community updates.
• Utilize various communication channels to promote activities and events, fostering a sense of community engagement.
• Work closely with other departments, such as the employee dining room, and security, to ensure seamless coordination of events.
Documentation and Reporting:
• Maintain accurate records of housing assignments, activity plans, attendance, and resident feedback.
• Generate regular reports on housing occupancy, activity participation, and budget utilization.
• Bachelor's degree in HR or Business Administration preferred, or 2 + years of experience in human resources and employee relations
• Strong written and verbal communication skills required; ability to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with case management technology preferred
• Bilingual preferred
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
• Must have availability to work event-based hours including evening, weekend, and potentially holiday hours
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