Manager, Ride Operations Job at Knott's Berry Farm, Buena Park, CA

cURZUkl4N3BqMllzSmVBa2NrNlI1TEdV
  • Knott's Berry Farm
  • Buena Park, CA

Job Description

Overview: The Ride Operations and Guest Control Manager is responsible for ensuring the safe, efficient, and guest-oriented operation of all rides and guest control areas. The Manager oversees training, organization, and guidance of teams to maintain high standards in safety, guest service, and operational consistency. The Manager is responsible for fostering a positive work environment and upholding standard operating procedures ensuring the department aligns with park and corporate standard operating guidelines. Salary Details: $78,000 - $104,000/yr. based on experience Responsibilities:

  • Safety oversight: Ensure all Rides operate in full compliance with safety standards, conduct regular safety inspections, and lead incident response procedures.
  • Guest and Associate Experience: Oversee Guest and Associate interactions, ensuring positive experiences at all touchpoints to enhance satisfaction and engagement.
  • Leadership and Development: Lead, mentor, and manage Area Managers, Supervisors, Team Leaders and Associates. Provide training and guidance to uphold high standards in safety, efficiency, and guest service. Conduct regular coaching to support performance and career development.
  • Scheduling and Resource Management: Coordinate staff scheduling, deployment, and coverage across rides and guest control areas to maximize operational efficiency and ensure seamless service.
  • Corporate Committee Involvement: Represent the department on corporate committees.
  • Incident Management: Establish and lead emergency protocols, train Associates on emergency procedures, and coordinate response efforts to ensure Guest and Associate safety. Ensure all incidents are thoroughly documented, reported, and reviewed, collaborating with relevant personnel to assess risks implement preventative measures.
  • Policy and Procedures Development: Contribute to the creation and refinement of policies and procedures, ensuring alignment with both Park and Corporate standards.
  • Cross-Department Collaboration: Partner with departments such as Maintenance, Safety, Food and Beverage, and Marketing to coordinate initiatives, events, and projects, ensuring smooth integration and execution.
  • Learn all aspects of the rides including opening/closing procedures, ride operator job duties, ride admission policy, and other applicable policies and procedures.
Qualifications:
  • High School Diploma required.
  • Bachelor's Degree, emphasis in business or hospitality management preferred.
  • At least 6-8 years of prior, relevant work experience.
  • At least 5+ years of leadership/management experience.
  • iROC and Trainer certification (will provide training).
  • Ability to work days, nights, weekends, holiday periods and sometimes third shift to meet business needs.
  • Knowledge of Microsoft and Adobe office programs.
  • High level of initiative, sound judgement, and commitment to work with people from all backgrounds and cultures required.

Job Tags

Holiday work, Work experience placement, Shift work, Night shift, Weekend work,

Similar Jobs

Toast Entertainment LLC

Seeking Professional Photographers and Videographer to join Team Toast! Job at Toast Entertainment LLC

Join Team Toast Today! Thank you for your interest in becoming a part of the Toast Entertainment Team! Our clients expect quality service, and our mission is to exceed all expectations at every opportunity. Whether you are a seasoned boutique looking for a boost in volume...

Satellite Healthcare, Inc.

Staff Nurse (RN) - Per Diem Job at Satellite Healthcare, Inc.

 ...\nGraduation from an accredited nursing school or equivalent\n License/Certification : \nCurrent, active, unencumbered state RN licensure Current Healthcare Provider certification (CPR) required\n Minimum Knowledge, Skills & Abilities : \nCompetent and in... 

Ferrero

Production Associate Job at Ferrero

Job Location: Franklin Park Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands...

Autism Speaks

Summer Events Intern (Remote NJ or PA) Job at Autism Speaks

 ...an Events Intern for the Summer semester! This is a 10-12 week remote program and students must be eligible for academic credit....  ...Partnership events, Luncheons and Golf Outings. At the end of this internship, the Events Intern should have working knowledge of key event skills... 

Giant Food

Cashier/Bakery/Deli/Produce/Meat/Seafood/Online Shopper Job at Giant Food

Giant Food, Cherry Valley Shopping Center 11604 Reisterstown Rd. Reisterstown, MD 21136 Starting rate of pay is $15.00. Rate credits up $18.00 are given for prior GROCERY STORE retail experience. Please call (***) ***-****, to schedule an interview . All Applicants...