Job Description

Holiday Inn Express & Suites I Drive in Orlando, FL is looking for one night auditor to join our 44 person strong team. We are located on 7276 International Drive. Our ideal candidate is a self-starter, ambitious,

Position: Night Auditor

Reports To: Front Office Manager

Department: Front Office

Hours: 10pm - 6am or 7am (Overnight, Full time, weekend availability)

Job Summary

The Night Auditor is responsible for ensuring that all hotel financial transactions are accurately reconciled, guest inquiries are addressed, and the property remains secure and operational during the overnight shift.

Primary Responsibilities

Financial Duties

Balance daily financial transactions, including room charges, cash receipts, and credit card settlements.

Prepare and distribute financial reports, such as the Daily Revenue Report.

Reconcile discrepancies in accounts and resolve issues with the support of management.

Guest Services

Check guests in and out efficiently and courteously.

Respond to guest inquiries, complaints, and requests, ensuring their satisfaction.

Process reservations and cancellations accurately.

Operational Tasks

Perform end-of-day audits and reset systems for the next day.

Monitor property security, including ensuring doors are locked and guests feel safe.

Assist in setting up breakfast or other preparations for the morning shift, if needed.

Administrative Duties

Maintain accurate logs of incidents, maintenance issues, and guest interactions.

Manage wake-up calls and ensure guest requests are documented and fulfilled.

Other Duties

Assist other departments as needed, such as housekeeping or maintenance emergencies.

Ensure compliance with brand standards, policies, and procedures.

Skills and Qualifications

Education: High school diploma or equivalent; college coursework in hospitality or accounting is a plus.

Experience: Previous hotel or accounting experience preferred but not required.

Technical Skills: Proficiency in hotel management software, basic accounting, and Microsoft Office.

Interpersonal Skills: Strong communication, problem-solving, and customer service abilities.

Availability: Ability to work overnight shifts, weekends, and holidays.

Physical Requirements

Standing for extended periods.

Light lifting (e.g., moving luggage or setting up breakfast areas).

Ability to remain alert and focused during late hours.

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Job Tags

Holiday work, Full time, Shift work, Weekend work, Day shift,

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