Job Description

Job Title: Box Office Assistant (Nights)

Organization: Fairfield Theatre Company

Location: Fairfield, Connecticut

Type: Part-time (non-exempt)



Fairfield Theatre Company, a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, is seeking a part-time Box Office Assistant to join our team. The ideal candidate will be detail-oriented, proficient with a computer, possess strong communication skills, be enthusiastic about working in the non-profit arts sector, and open to learning new skills.

This will primarily be a Thu-Sun showtime position 3PM-11PM, with some weekday, daytime shifts. Some weekday hours may be required as needed for training or to fill in, totaling 15-30 hours a week.

Responsibilities

Box Office Operations

• Utilize event ticketing software to assist patrons with ticket purchases.
• Assist customers in navigating the website for self-ticket purchases, guiding them on the process, and resolving any issues.
• Answer and return phone calls, providing accurate information about show dates, times, venue locations, directions, and performer details.
• Print tickets for mailing to patrons and will call.
• Perform daily reconciliation of box office income.
• Update patron information as necessary.
• Manage and hold a key for opening and closing the box office.
• Educate patrons about the benefits of membership, providing insight into our non-profit mission.
• Encourage patrons to become members, highlighting the positive impacts on the organization and its mission.
• Manage customer entry including ticket scanning, ushering, coat check as assigned
• Handle unexpected tasks as assigned

Customer Inquiry Handling and Routing

• Field open-ended customer calls, emails, and inquiries, providing assistance and information as needed.
• Understand various departments and their contacts within Fairfield Theatre Company.
• Route customer inquiries to the appropriate departments for efficient problem resolution and communication.

Technical Proficiency and Requirements

• Demonstrate proficiency in typing and utilizing keyboard shortcuts.
• Ability to use a mouse or other pointing device.
• Proficient in Google Workspace (Docs, Sheets) or Microsoft Office (Word, Excel) for organizational tasks.
• Demonstrate familiarity and comfortability using Windows.
• Strong communication, phone, and customer service skills.
• Exceptional attention to detail.
• Competency in problem-solving and the ability to work autonomously.
• Previous experience in customer service, retail, or online sales is welcomed.
• Willingness to tackle unexpected tasks.
• Enthusiasm and interest in working in the non-profit arts sector.
• Ability to work collaboratively as part of a team.

Compensation

• This is an entry level hourly position
• Pay will be $16.50/hr+ adjustment based on experience
• This position is eligible for commissions

If you meet these qualifications and are passionate about contributing to the success of a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, we invite you to apply. Please submit your resume and a cover letter to hr@fairfieldtheatre.org with the subject line "Box Office Assistant Application – [Your Name]." Applications will be accepted until the position is filled. Fairfield Theatre Company is an equal opportunity employer.

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