Job Description

POSITION TITLE:

Regional Sales Coordinator

LOCATION:

Role is located in Loveland, CO

REPORTS TO:

Director of Sales for the property, General Manager for the property, Vice President of Sales of Renascent Hospitality, Vice President of Operations of Renascent Hospitality

POSITION SUMMARY:

This role will support (4) select service hotels across different markets and requires strong organizational and multitasking skills.

The Regional Sales Coordinator primary role is to perform general office duties and provide sales support to the Sales & Marketing team.

Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.

REGIONAL SALES COORDINATOR RESPONSIBILITIES:

Answer telephone and respond to caller inquiries in a pleasant manner.

Answer client questions about property facilities/services.

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Responsible for coordinating internally with the sales & marketing team.

Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, group resumes).

Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, souvenir, etc.).

Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

Assist sales team by managing schedules, filing important documents and communicating relevant information.

Arrange and coordinate meetings, events and any appointments.

Interaction with client in regard to leads, hotel needs and client travel.

Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.

Perform hotel site tours with potential clients.

Monitor, screen, respond to and distribute incoming communications.

Compile weekly sales reports and submit to Director of Sales.

Utilizes efficient sales strategy for the maximization of hotel revenue.

Ensures all documents produced by the Sales Department (i.e., BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.

Respond to complaints from customers and give after-sales support when requested.

Ensure the adequacy of sales-related equipment or material are available at all times.

Other duties as assigned by Director of Sales or the management.

PREREQUISITES:

Speak with others using clear and professional language.

Prepare and review written documents accurately and completely.

Working knowledge of standard office administrative practices and procedures.

Excellent customer service skills.

Able to effectively communicate in English, in both written and oral forms.

Be friendly, customer centric, smile and able to work in a team environment.

Available to work when needed, including weekends, holidays, and nights.

EXPERIENCE:

Two or more years of experience working in a Hotel Front Desk, Supervisor or Sales Coordinator role. Previous experience working in a similar role.

Marriott and/or Hilton experience preferred.

Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint) and Knowledge of Brand sales and marketing modules.

Stay at TownePlace Suites and discover where life on the road feels more life than road. Enjoy unique amenities like hotel suites with full kitchens. We focus on building success into every relationship with an award-winning, well-known brand that can delivers the best stay around.

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