Job Description
Who we are.. SmarTek21 is an IT services company founded in 2006 with a vision to empower organizations to excel in a data-driven world. Our team of technology and business experts understood that data had become a strategic asset that could drive business strategy and improve customer engagement. We started off by providing consulting and development services in Microsoft technologies, but as the world evolved, so did we. Today, we offer a wide range of services that include Agile Dev/Ops, Data Engineering & Analytics, Testing Automation & Support, and Managed Application and Infrastructure Services. These services are designed to help organizations transform into digital enterprises that can thrive in a data-driven world. We specialize in integrating technologies from various disciplines into holistic solutions, making digital transformations seamless for our clients.
Role: - Supports Technology strategy by forming a backlog of features and user stories for use by the delivery team.
- Delivers and communicates service-related requirements to delivery team(s).
- Delivers agreed upon services in line with roadmap through effective management of delivery teams, testing, documentation etc.
- Articulates requirements for each user story with detailed acceptance criteria.
- Uses data and insights from multiple sources that benefits the business and our members.
- Pursues incremental delivery by looking for ways to meet business goals and learn from members and end users through frequent, measurable enhancements.
- Works collaboratively and uses best practices with the delivery team to support backlog refinement, sprint planning, and long-term release planning.
- Monitors and improves product health.
- Ensures completed stories meet acceptance criteria by reviewing test plans, the output of automated testing or, where necessary, contributing to manual testing efforts.
- Prioritizes and resolves issues and defects through collaboration within the delivery team and across the organization.
- Seeks to improve processes across the entire product team.
- Seeks to improve processes across the delivery team by using retrospectives to inspect and adapt.
- Communicates effectively with team members, stakeholders and levels of management.
- Stays current on Product Ownership and applies product development and agile delivery practices.
Required Skills: - 5 years' current experience working within a complex Technology Operations environment.
- 5 years' experience with creating documentation for communication with varied audiences.
- 2 years' experience working alongside formal compliance programs (PCI, CCPA, SOX).
- 1 years' current experience working on a Scrum and/or Agile team.
- 1 years' experience working with 3rd party Technology vendors/consultants coordinating professional services.
- Deep understanding of business requirements elicitation pursuant to specific programs/projects involved.
- Proficient in requirements gathering, business modeling, project scoping, and use case creation.
- Proficient in writing non-functional requirement.
- Expertise in utilizing standard documentation tools/utilities.
- Familiarity with networking, storage and compute technologies and support practices.
- Deadline oriented and capable of self-management.
- Strong work ethic, demonstrated attention to detail, excellent time management and organizational skills.
- Ability to work both independently and within a close team environment.
- Ability to listen to and understand business needs.
Recommended - Experience with Kanban methodology a plus.
- Experience with Microsoft technologies.
- Experience with Azure technologies.
- Experience leveraging ServiceNow.
- Knowledge of modern application architectures and CD pipelines.
SmarTek21 stands at the forefront of innovation, leveraging Generative AI to power advanced data ecosystems and industry-leading conversational interfaces that transform customer interactions. Established in 2006, we seamlessly blend human acumen with cutting-edge artificial intelligence to tackle the most complex challenges in digital integration and data governance.
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