The Membership Teammate is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Membership Teammate will possess extensive knowledge in membership and program offerings as well as specific center information. The Membership Teammate will respond to members and guests in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. In addition, this position assists in regulating traffic in the facility as well as upholding and effectively communicating facility policies and procedures.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
Responsibilities:Accurately process new memberships and program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person and by phone.
Develop, meet and exceed monthly and annual membership sales and retention goals.
Manage prospects through leads, tours, walk-ins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations and prospects for campaigns.
Assist in the development of and adhere to systems that ensure consistent prospect and new member tracking and follow-up procedures.
Assist in the planning and execution of special events and services such as open houses, media events, membership drives and the annual Community Support Campaign.
A high school diploma or equivalent with customer service experience preferred. The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required. Confidentiality and excellent organization skills are strongly emphasized
1-2 years customer service experience
Proficiency in Microsoft Office suite (Excel, Word)
Experience working with diverse populations
Problem solving skills
Excellent organizational skills and attention to detail
Strong ability to multi-task
Must demonstrate high level of computer literacy
PT:
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
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